Refund policy

Refund & Returns Policy
Effective Date: August 2026

At byWeiler (The Art Designers Ltd.), we stand behind the quality of everything we make. Every print is produced to order on archival paper. If something isn't right, we're here to make it right.

Return Window
You have 30 days from the day you receive your order to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

How to Start a Return
Email yagil@byweiler.com to request a return. Once approved, we will send you the correct return address and full instructions.

Returns sent without prior approval will not be accepted.

Who Pays for Return Shipping

• Change of mind or unwanted item: return shipping is arranged and paid for by the customer. We recommend a tracked service — until the parcel reaches us, it remains your responsibility.
• Damaged, defective or incorrect item: we cover the full cost. You will not pay to return an item that arrived wrong.

We do not charge a restocking fee.

Condition of Returned Items
Returned items must be:

• Unused and unworn
• In original condition and packaging
• Accompanied by a valid receipt or order confirmation

Damages or Issues
If your order arrives damaged, defective or incorrect, contact us immediately with a photo. We will replace it or refund it in full, including all shipping costs. We sort these out quickly and without argument.

Non-Returnable Items
We do not accept returns on:

• Digital downloads, once the file has been delivered
• Custom or personalised commissions
• Gift cards
• Items that have been used, altered or damaged after delivery

If you have a question about a specific item, ask us before buying.

Exchanges
The fastest route is to return the original and place a new order once your return is approved.

EU Customers — 14-Day Right to Cancel
For orders shipped into the European Union, you have a legal right to cancel within 14 days of receiving the goods, no reason required. Items must still meet the return condition requirements above. Under EU law the cost of returning the goods is borne by the customer unless the item was faulty.

Refund Process
Once we have received and inspected your return, we will notify you of the outcome. If approved:

• Refunds are issued to your original payment method within 10 business days
• Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us.

Need Help?
We are here for any question: yagil@byweiler.com

Thank you for supporting independent art. Your satisfaction means the world to us.